Frequently Asked Questions
Everything you need to know about your Dermazen shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn garments with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials sustainably sourced?
Yes, Dermazen is committed to ethical fashion. We use organic cotton, recycled polyester, and non-toxic dyes to ensure our clothing is as kind to the planet as it is to your skin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Dermazen garments?
To maintain the quality of your items, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are located on the inner seam label of every piece.